Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2011). Service management: operations, strategy, information technology (7). : McGraw-Hill.

Gaya MLA

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service management: operations, strategy, information technology". 7 : McGraw-Hill, 2011. .